Last Updated: October 16th, 2024
At Notix AI (referred to as "Notix AI," "we," "us," or "our"), we understand the importance of your privacy and how much you care about the handling of your information. This privacy policy ("Privacy Policy") outlines how we collect, use, and share information when you interact with our website located at [website link] (the "Website"), our software as a service (SaaS) platform (the "Platform"), and during any other engagement with us.
1. Description of Users and Acceptance of Terms
This Privacy Policy applies to all users of our Website and Platform, including those who only view publicly available content ("Visitors"), those who have signed up to use our Platform ("Customers"), and the employees or contractors authorized by Customers to access and use the Platform ("Authorized Users").
By visiting our Website, Visitors agree to comply with this Privacy Policy as well as the accompanying Website Terms of Use.
By accessing and/or using the Platform, Customers and Authorized Users agree to comply with this Privacy Policy and the accompanying Platform Terms of Use.
Any capitalized terms not defined in this Privacy Policy will have the meanings given to them in our Website Terms of Use or the Platform Terms of Use, as appropriate.
2. Information We Collect and Receive
As part of operating the Website and Platform, and during our interactions with you, we collect and receive the following categories of information. You consent to our collection and receipt of this information.
2.1 Contact Information
If you contact us through the Website, via email or mail, by phone, or by subscribing to receive more information about our products and services, you may be asked to provide certain information, such as your name, email address, phone number, company name, job title, and details relevant to your inquiry (collectively referred to as "Contact Information"). We use this information to fulfill your requests, provide you with relevant information, and contact you for direct marketing purposes regarding our current and future services.
2.2 Account Information
To access and use our Platform, you will need to create an account. During account creation, we will ask you to provide your email address and create a password (together, "Account Information"). We use your Account Information to facilitate the creation of your account, verify your identity, and manage your account.
2.3 Billing Information
If you choose to pay for our services using a credit card, you will need to provide additional information, such as your credit card number, expiration date, billing zip code, activation code, and bank details (collectively, "Billing Information"). This Billing Information is collected and processed by a third-party payment processor under the terms of their privacy policies and terms of use. Notix AI does not collect, store, or directly process any Billing Information.
2.4 Your Data
When using the Platform, you may provide us with data related to your usage ("Your Data"). We will use Your Data in accordance with our Platform Terms of Use. If Your Data contains any personal information, it will be handled as described in this Privacy Policy.
2.5 Automatically Collected Information
When you interact with the Website or Platform, we use browser cookies, pixels, web beacons, and other tracking technologies (collectively, "Tracking Technologies") to automatically gather certain technical information. This data may include: usage metrics, traffic data, location information, device details, logs, and information about your online activity across third-party websites and applications.
2.6 Third-Party Analytics Information
We may utilize third-party analytics services (such as Google Analytics) to assess how users interact with the Website and Platform, compile reports, and analyze performance metrics. These third-party providers may use cookies and similar technologies to collect data, which helps us understand and improve our offerings.
2.7 Live Chat Information
Our Website includes a "Live Chat" feature, powered by a third-party vendor, which helps us assist you with any questions or inquiries you may have. When using the live chat, please provide only necessary information. We may record and retain transcripts of these communications for training, quality assurance, and recordkeeping purposes.
2.8 Session Replay Information
We use session replay technologies from third-party providers to record user interactions on our Website and Platform. This allows us to analyze and address issues, improve our offerings, and understand user behavior. These technologies capture details such as page visits, mouse movements, clicks, and scrolling activities.
2.9 Third-Party Advertising Data
We may share information about you with selected third-party advertising partners for ad distribution and optimization purposes. This includes tailoring, targeting, managing, reporting, and optimizing ads through the use of cookies, pixel tags, and similar technologies.
3. How We Use and Share the Information
We use and share your personal information for the following purposes:
To deliver and operate the Website and Platform;
To collect feedback and inform you about our products and services;
To maintain, support, and improve the Website and Platform;
To communicate with you about the Website and Platform;
For marketing, advertising, and tracking activities;
To protect the security of our Website, Platform, and users;
To comply with applicable laws and regulations;
To prevent, identify, investigate, and deter any fraudulent, unauthorized, unethical, or illegal activity;
In connection with corporate transactions such as sales, mergers, reorganizations, or asset transfers where your personal information may be included;
To audit our internal compliance with legal and contractual obligations;
To prevent, detect, investigate, and protect against identity theft, fraud, and cyberattacks;
To enhance or train our AI models to better serve your needs;
With your consent for other specific purposes.
4. Accessing and Modifying Information and Communication Preferences
Update Information: If you need to update, correct, or delete any of your personal information, you can do so by contacting us directly. You may also update some of your information directly in your Platform account.
Marketing Communications: You can manage your preferences for marketing and non-transactional communications by clicking the "unsubscribe" link at the bottom of our marketing emails. Please note that you cannot opt out of transactional emails related to your account.
Cookie Management: Most browsers provide the option to delete or reject cookies. You can manage your cookie preferences in your browser settings. Disabling cookies may impact the proper functionality of the Website and Platform. For more information about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
5. How We Protect Your Information
We use commercially reasonable security measures to protect your information from unauthorized access, misuse, alteration, and loss. These measures take into account the nature of the data and the risks involved in processing it, and comply with applicable laws and regulations. Please note that, while we strive to protect your information, the Internet cannot be guaranteed to be 100% secure, and we cannot warrant the security of the data you provide to us. We are currently working towards achieving HIPAA compliance, and we have measures in place to ensure compliance with state and federal laws regarding consumer information.
6. External Sites
Our Website and Platform may contain links to third-party websites ("External Sites"). Notix AI is not responsible for the privacy practices or content of these External Sites. We recommend reviewing the privacy policies of any External Sites you visit.
7. Children
We gather personal information from children under the age of 18 only with the explicit consent of their parents or guardians. Customers must ensure they have received consent from all parents or guardians as needed.
We do not knowingly collect personal information from children under 18 through the Website. If you are under 18, please do not provide any personal information to us. Parents and guardians should monitor their children's use of the Internet and ensure that they do not provide personal information without permission. If you believe we have collected information from a child under 18, please contact us, and we will work to delete the information promptly.
8. Important Notice to Non-U.S. Residents
The Website, Platform, and their servers are operated in the United States. If you are located outside of the U.S., please be aware that any information you provide to us may be transferred, processed, and maintained in the U.S. and may be subject to U.S. laws, which may not be as protective as those in your jurisdiction.
9. Do Not Track
Third parties such as advertising and analytics providers may collect information about your activities over time and across multiple websites when you use our Website and Platform. While some browsers offer a "Do Not Track" option, there is no industry standard governing its use, and we do not currently respond to such signals.
10. Notice to California Residents
Under Section 1798.83 of the California Civil Code, California residents may request information about the types of personal information we have shared with third parties for their direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties. To make such a request, please contact us via email at support@notix.ai.
11. Notice to Nevada Residents
If you reside in Nevada, you have the right to opt out of the sale of certain personal information to third parties. You may exercise this right by contacting us at support@notix.ai with the subject line "Nevada Do Not Sell Request," including your name and email address. Please note that we do not currently sell personal information as defined by Nevada Revised Statutes Chapter 603A.
12. Changes to This Privacy Policy
This Privacy Policy is effective as of the date indicated at the top. We may update this Privacy Policy periodically, with or without notice, by posting the updated version on the Website and Platform. By continuing to use the Website and Platform after any changes are made, you are accepting those changes. Please review this Privacy Policy regularly to stay informed of updates.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us in one of the following ways:
Email: support@notix.ai
Telephone: 855-656-0090
Write to us at: Notix AI, 2901 NE 1st Ave, Unit 1014, Miami, FL 33137